1. Introduction

Adhvan Crafted Journeys (“we”, “us”, “our”) operates the website https://www.adhvancraftedjourneys.com/ and provides travel services such as customized tour packages, visa assistance, flights, hotels and related support (“Services”).

This Privacy Policy explains how we collect, use, share and protect your personal data in line with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDPA”).

2. When this policy applies

This policy applies when you: use our website, contact us by form, email, phone, WhatsApp, social media, or use our Services.​

By doing so, you consent to the collection and use of your personal data as described here; if you do not agree, please do not use our website or Services.

3. Personal data we collect

We may collect the following types of personal data, only as needed for our Services:

• Identity data: Full name, gender, date of birth, nationality, passport details, photograph.
• Contact data: Address, email, phone number, WhatsApp number, emergency contacts.
• Travel data: Travel dates, destinations, preferences, hotel preferences, special requests
• Visa-related data: Passport copies, bank statements, employment details, travel history
• Transaction data: Payment details, booking details, invoices, transaction IDs
• Technical data: IP address, browser type, device information, cookies
• Communication data: Emails, WhatsApp messages, feedback, and reviews

4. How we collect data

We collect data in three main ways:

• Directly from you: when you fill forms, share documents, call or message us, or confirm a booking.​
• Automatically: through cookies and basic analytics when you visit our website (for example, to remember preferences and understand usage).
• From third parties: such as airlines, hotels, visa centres, payment gateways and other travel partners involved in your booking.

5. Why we use your data (legal basis and purpose)

We process your personal data based on your consent, the need to perform a contract, legal obligations and our legitimate business interests.

We use your data to:

• Answer enquiries and design customized itineraries.
• Make and manage bookings for flights, hotels, tours and other travel services.
• Prepare and process visa applications, where you choose to use our visa assistance service.
• Send confirmations, vouchers, invoices and important trip updates.
• Meet legal, tax and regulatory requirements, including requests from government authorities where required by law.
• Improve our website and Services and respond to feedback.
• Send marketing messages about our services, offers or updates, where permitted and subject to your right to opt out at any time.

6. Cookies

Our website uses cookies and similar technologies to: enable core site functions, remember your preferences and understand how visitors use the site.

You can manage or disable cookies through your browser settings, but some features may not work properly without them.

7. Sharing your personal data

We do not sell your personal data.

We may share your data only as needed with:

• Travel partners: airlines, hotels, destination management companies, local tour partners, car rental companies and visa centres to fulfil your bookings.
• Payment service providers and banks: to process your payments securely.
• Professional advisers: accountants, auditors or legal advisers, where required.
• Government authorities: immigration, consulates, law enforcement or other authorities, when required by applicable law or for visa and travel formalities.

8. Payment processing with Razorpay

We use Razorpay as our payment gateway to process your payments securely. Your card and payment information is transmitted directly to Razorpay over encrypted connections and is handled in accordance with the Payment Card Industry Data Security Standard (PCI‑DSS).

We and Razorpay do not store your full card details after the transaction is completed; the information is used only for as long as necessary to process your payment and comply with applicable law. For more details, please refer to Razorpay’s policies at https://razorpay.com.

9. International data transfers

Your personal data may be transferred outside India when required to provide travel services, for example to foreign airlines, hotels, or visa authorities.

In such cases, we share only what is necessary for your booking or visa and take reasonable steps to ensure that recipients protect your data.

10. How long we keep your data

We keep your personal data only for as long as needed for the purposes in this policy, or as required by law.

For example, booking and invoice records are usually retained for 5–7 years for legal and tax reasons, while marketing and enquiry data may be kept for a shorter, business‑need period or until you ask us to delete it, subject to legal requirements.

11. How we protect your data

We use reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss or misuse, in line with Indian IT Act “reasonable security practices” requirements.

These measures may include access controls, need‑to‑know restrictions, secure storage of documents and the use of trusted service providers and tools.

12. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your personal data, where it is no longer needed or where you withdraw consent, subject to legal retention obligations.
• Withdraw your consent for processing (for example, for marketing) at any time; this will not affect processing already done before withdrawal.
• Raise a concern or complaint about how we handle your personal data.

To exercise these rights, please contact us using the details in the “Contact us” section below.

13. Children’s data

Our Services are meant for adults. We do not knowingly provide services directly to children under 18 without involvement of a parent or legal guardian.

When children travel as part of a family booking, their data is provided to us by the parent or guardian, who confirms that they have the authority to share this data.

14. Third‑party sites and services

Our website may contain links to third‑party websites, tools or services (for example, payment gateways or social media).​

Those sites have their own privacy policies and we are not responsible for their practices, so please review them separately.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices.

The updated version will be posted on this page with a new “Last updated” date, and your continued use of our website or Services after any change means you accept the revised policy.

16. Contact us (Grievance / Data Protection Contact)

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal data, please contact:

Adhvan Crafted Journeys
2nd street, 12th Main Rd, H Block, Anna Nagar, Chennai – 600 040, Tamil Nadu, India.​
Email: adhvan.journeys@gmail.com
Phone / WhatsApp: +91-95972 29511

17. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on our website, and your continued use of the website or our services after changes means you accept the updated Terms.